Echo Support connectors
What a connector brings to the assistant, the ones that exist and the ones to come.
A connector links Echo Support to a tool your business already uses. The assistant relies on it to answer with your real data — an order, a product, a policy — rather than with generalities.
They are gathered on the Connectors screen (app.echo-group.ca/support/connecteurs), reserved for the organization’s owner and administrators; any other role sees "Access Restricted". Each card shows its state: "Available", "Coming soon", or your store’s own state once it is connected.
| Connector | State | What it brings |
|---|---|---|
| Shopify | By invitation, during the pilot phase | Order tracking, products, the store’s policies and pages. |
| WooCommerce | Coming soon | Order tracking and products. |
| Wix | Coming soon | Order tracking and products. |
| Coming soon | Answer your customers’ emails from Echo. |
"I’m interested"
The WooCommerce, Wix and Email cards carry an "I’m interested" button. It records your organization’s interest in that connector; a second click removes it. That is what helps us choose the next connector to build. It puts nobody on a list and sends no email, and no date is promised.
Your platform isn’t listed? Name it in the field at the bottom of the screen: 40 characters at most, letters, digits, spaces, full stop, hyphen and apostrophe.
We read these answers as counts only: how many organizations are interested in each connector. A platform name only shows up there once at least three organizations have given it.