Echo Support: the facts
Echo Support is an AI customer-support assistant published by Groupe Echo Inc., a Quebec corporation based in Terrebonne (NEQ 1182473588), incorporated on 18 August 2026. It answers your customers from your own documents and hands over to your team. It runs on a single server in Beauharnois, Quebec, but the text of conversations handled by the AI goes to OpenRouter, in the United States. This page lists what is true about it — including what does not exist yet.
Facts verified on . Every statement on this page points to something we publish or run; where something does not exist yet, this page says so.
The company
| Item | Value |
|---|---|
| Legal name | Groupe Echo Inc. |
| Quebec business number (NEQ) | 1182473588 |
| Incorporated | 18 August 2026 |
| Head office | 2390, rue du Cardinal, Terrebonne (Quebec) J7M 0B6, Canada |
| Founder and sole director | Isaac Poirier Bernard |
| Privacy officer | Isaac Poirier Bernard — vie-privee@echo-group.ca |
| Contact | contact@echo-group.ca |
| Products | One: Echo Support. Nine other products were removed on 19 September 2026. |
Not to be confused with ECHO Canada, echogroup.ai or Echoworx: no relationship of any kind.
The plans
| Plan | Per month (CAD) | Conversations | Handled by AI | Users |
|---|---|---|---|---|
| Free | $0 | 25 | none | 1 |
| Essential | $19 | No monthly cap | 250 | 3 |
| Pro | $49 | No monthly cap | 1,000 | 5 |
| Business | $99 | No monthly cap | 3,000 | 10 |
Canadian dollars, before tax, monthly only, no commitment, no annual billing. The free plan has no AI: conversations reach you and you answer them yourself.
No overage is ever billed. On the free plan, at the cap, the widget asks the visitor for nothing and opens no new conversation until the 1st of the next month, at midnight (Montreal time). On the paid plans, conversations have no monthly cap: an AI-handled conversation counts once, at its first answer, and at the monthly cap, or after 15 visitor messages in one conversation, the assistant hands over to your team.
Online payment is open. Changing plans and cancelling are done in the dashboard, on the Billing page (“Switch to this plan” and “Cancel subscription”).
What each plan includes, feature by feature, is on the pricing page.
How it is built
| Item | Value |
|---|---|
| Language model | DeepSeek V4 Flash, a single model, called through OpenRouter |
| Who runs the model | DeepInfra (United States or Canada) or, failing that, Microsoft Azure (United States): the only two providers OpenRouter may use for us |
| Search | Cohere embed-multilingual-v3.0 for knowledge-base embeddings |
| Hosting | One VPS at OVH, Beauharnois, Quebec |
| Backend | Self-hosted Convex over PostgreSQL 16, on that same server |
| Transactional email | Self-hosted Mailcow, same server |
| Widget interface | 10 languages: fr, en, es, de, pt, ar, zh, hi, ja, ru |
| Website | French and English. The French version of legal documents prevails. |
| Backups | Daily at 03:30, encrypted, kept locally 7 days and off-server |
“A single model” is exact: the three entries of what the code calls a fallback chain all point at the same model. They are retries, not backup models. The backup is at the provider level: if DeepInfra does not answer, OpenRouter moves to Microsoft Azure, with the same model.
The widget’s interface is translated into ten languages. Nothing constrains the language the assistant answers in — that comes from the model.
To install it and use it day to day: the documentation.
Where the data goes
The applications, database and files stay in Beauharnois. The text of conversations handled by the AI is sent to OpenRouter in the United States, which hands it to DeepInfra (United States or Canada) or, failing that, Microsoft Azure (United States); indexed documents go to Cohere. Sensitive information is not masked before that. The full chain is on its own page.
What does not exist yet
Published because you would find out anyway — better here than after you have paid.
- API access, webhooks, SSO, audit logs, custom CSS and custom domain are offered on no plan, the paid ones included. Not “reserved for a higher tier”: not offered to anyone. (Removing the “Powered by Echo” mention is offered, on the Pro and Business plans.)
- No new API key can be created, which also means the HTTP export and erasure endpoints are out of reach.
- Changing your card or billing details goes through email, not the dashboard; changing plans and cancelling, for their part, are done there.
- There is no export screen, and no screen that erases everything about a visitor in one go: you can delete a conversation or a contact record, and we handle the rest on request at vie-privee@echo-group.ca.
- No uptime commitment: no status page, and nothing measures availability. Our terms guarantee no absence of interruption.
- No customers to quote yet, so there are no testimonials and no client logos on this site. They will appear when they are real.
Using these facts
Anything on this page can be quoted as is. If you need something we have not published — a document for a supplier assessment, a clarification — write to contact@echo-group.ca.