Echo Support: the facts
Echo Support is an AI customer-support assistant published by Groupe Echo Inc., a Quebec corporation based in Terrebonne (NEQ 1182473588), incorporated on 18 August 2026. It answers your customers from your own documents and hands over to your team. It runs on a single server in Beauharnois, Quebec. This page lists what is true about it — including what does not exist yet.
Facts verified on . Every statement on this page points to something we publish or run; where something does not exist yet, this page says so.
The company
| Item | Value |
|---|---|
| Legal name | Groupe Echo Inc. |
| Quebec business number (NEQ) | 1182473588 |
| Incorporated | 18 August 2026 |
| Head office | 2390, rue du Cardinal, Terrebonne (Quebec) J7M 0B6, Canada |
| Founder and sole director | Isaac Poirier Bernard |
| Privacy officer | Isaac Poirier Bernard — vie-privee@echo-group.ca |
| Contact | contact@echo-group.ca |
| Products | One: Echo Support. Nine other products were removed on 19 September 2026. |
Not to be confused with ECHO Canada, echogroup.ai or Echoworx: no relationship of any kind.
The plans
| Plan | Per month (CAD) | Conversations | Handled by AI | Users |
|---|---|---|---|---|
| Free | $0 | 25 | none | 1 |
| Essential | $19 | 250 | 250 | 3 |
| Pro | $49 | 1,000 | 1,000 | 5 |
| Business | $99 | 3,000 | 3,000 | 10 |
Canadian dollars, before tax, monthly only, no commitment, no annual billing. The free plan has no AI: conversations reach you and you answer them yourself. No overage is ever billed: at the cap, the widget stops opening new conversations until the 1st of the next month.
Online payment is open. Changing plans and cancelling go through contact@echo-group.ca — the dashboard cannot do either yet.
How it is built
| Item | Value |
|---|---|
| Language model | DeepSeek V4 Flash, a single model, called through OpenRouter |
| Search | Cohere embed-multilingual-v3.0 for knowledge-base embeddings |
| Hosting | One VPS at OVH, Beauharnois, Quebec |
| Backend | Self-hosted Convex over PostgreSQL 16, on that same server |
| Transactional email | Self-hosted Mailcow, same server |
| Widget interface | 10 languages: fr, en, es, de, pt, ar, zh, hi, ja, ru |
| Website | French and English. The French version of legal documents prevails. |
| Backups | Daily at 03:30, encrypted, kept locally 7 days and off-server |
“A single model” is exact: the three entries of what the code calls a fallback chain all point at the same model. They are retries, not alternative providers.
The widget’s interface is translated into ten languages. Nothing constrains the language the assistant answers in — that comes from the model.
Where the data goes
The applications, database and files stay in Beauharnois. The text of conversations handled by the AI is sent to OpenRouter in the United States, and indexed documents go to Cohere. Sensitive information is not masked before that. The full chain is on its own page.
What does not exist yet
Published because you would find out anyway — better here than after you have paid.
- API access, webhooks, SSO, audit logs, white label, custom CSS and custom domain are off on every plan, the paid ones included. Not “reserved for a higher tier”: not offered to anyone.
- No new API key can be created, which also means the HTTP export and erasure endpoints are out of reach.
- Changing plans and cancelling are done by email, not in the dashboard.
- There is no export or deletion screen: we prepare both on request at vie-privee@echo-group.ca.
- Automatic purging of expired conversations is written but not switched on in production.
- No uptime commitment: no status page, and nothing measures availability. Our terms guarantee no absence of interruption.
- No customers to quote yet, so there are no testimonials and no client logos on this site. They will appear when they are real.
Using these facts
Anything on this page can be quoted as is. If you need something we have not published — a document for a supplier assessment, a clarification — write to contact@echo-group.ca.