Your customers are waiting. Answer before you lose the sale.
Echo Support answers your customers day and night from your own documents, and offers to hand over to your team when the question deserves it.
What is holding you back today
You are not short on good will. You are short on hours — and your customers do not wait.
Questions arrive at night
The same ten questions
Hiring is expensive
Everything is scattered
An assistant that knows YOUR business
Not a generic bot: it answers from your own documents, and knows when to stop.
The customer gets an answer while they are still thinking about it, not three days later.
What actually changes
Three commitments, and each one is checkable.
Clear prices, that is all
From $19 to $99 a month depending on your conversation volume, in Canadian dollars. No per-conversation billing, no per-seat pricing, nothing billed for going over at the end of the month.
Hosted in Quebec, nothing hidden
The app and the database run in Beauharnois, Quebec. To write its answers, the assistant sends messages to providers outside Canada, including OpenRouter, in the United States: our privacy policy describes them.
A team you can reach
We answer you ourselves. The chat at the bottom right of this page IS the product: try it on us before you buy.
Live before your next coffee
No integration to build, no consultant to pay.
No credit card. Two minutes.
Create your account
Free, no credit card. Two minutes.
No credit card. Two minutes.
Add your documents
Your policies, FAQ and product sheets. The assistant learns from them.
Paste one line of code
The chat appears on your site. That is it.
<script src="https://widget.echo-group.ca/widget.js" data-organization-id="org_…"></script>
One tag, pasted before </body>. The chat shows up right away.
Published prices. No catch.
No per-conversation billing, no per-seat pricing, no surprise tier at the end of the month.
Free
To try Echo Support and handle your first conversations.
- 1 user1 user can reply from the inbox.
- 25 conversations / month25 conversations a month. The cap is firm: past it, new conversations stop, and nothing is billed for going over. Your dashboard shows where you stand.
- Human replies — AI from Essential upThe assistant is not included: conversations reach you and you answer them yourself.
- “Powered by Echo” on the widgetA mention of Echo appears at the bottom of the chat.
- 7 days of historyConversations are kept for 7 days after their last message, then deleted.
- Email supportYou write to us, a real person answers from Quebec.
Essential
For small teams launching their support.
- 3 usersUp to 3 users can reply from the inbox.
- 250 AI conversations / month250 conversations handled by the assistant each month. A firm cap, with no overage billing.
- 5 knowledge base documentsUp to 5 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line, on every plan.
- 1 month of historyConversations are kept for 1 month after their last message, then deleted.
- Email supportYou write to us, a real person answers from Quebec.
Pro
For teams whose conversation volume is growing.
- 5 usersUp to 5 users can reply from the inbox.
- 1,000 AI conversations / month1,000 conversations handled by the assistant each month. A firm cap, with no overage billing.
- 20 knowledge base documentsUp to 20 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line, on every plan.
- 3 months of historyConversations are kept for 3 months after their last message, then deleted.
- Team support
Business
For companies that handle a high volume of requests.
- 10 usersUp to 10 users can reply from the inbox.
- 3,000 AI conversations / month3,000 conversations handled by the assistant each month. A firm cap, with no overage billing.
- 100 knowledge base documentsUp to 100 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line, on every plan.
- 1 year of historyConversations are kept for 1 year after their last message, then deleted.
- Team support
- Automation: routing, response times, macros and teamsRules that send each conversation to the right person, tracked response times, one-click canned replies, and teams. Business plan only.
What people ask us most
Try it on us, bottom right
The chat on this site IS Echo Support. Ask it a question: that is exactly what your customers will experience.