AI customer service chatbot: answer your customers before you lose the sale
Echo Support answers your customers day and night from your own documents, and offers to hand over to your team when the question deserves it.
What is holding you back today
You are not short on good will. You are short on hours — and your customers do not wait.
Questions arrive at night
The same ten questions
“Where is my order?”, again
Customers in another language
Weekends with no answer
The phone rings during service
Hiring is expensive
Everything is scattered
Black Friday and holiday rushes
No one answers while you are away
Different answers from different people
The FAQ nobody reads
How does an AI customer service chatbot work?
Not a generic bot: it answers from your own documents, and knows when to stop.
The customer gets an answer while they are still thinking about it, not three days later.
What actually changes
Three commitments, and each one is checkable.
Clear prices, that is all
From $19 to $99 a month depending on your volume of AI-handled conversations, in Canadian dollars. No per-conversation billing, no per-seat pricing, nothing billed for going over at the end of the month.
In your customers' language
The assistant is instructed to answer each customer in their own language, and the widget's interface comes in 10 languages, including French and English.
A team you can reach
We answer you ourselves. The chat at the bottom right of this page IS the product: try it on us before you buy.
How long does it take to install the chatbot?
Live before your next coffee: no integration to build, no consultant to pay.
No credit card. Two minutes.
Create your account
Free, no credit card. Two minutes.
No credit card. Two minutes.
Add your documents
Your policies, FAQ and product sheets. The assistant learns from them.
<script src="https://widget.echo-group.ca/widget.js" data-organization-id="org_…"></script>
One tag, pasted before </body>. The chat shows up right away.
How much does Echo Support cost?
Free to start, without the AI assistant; with it, $19 to $99 a month depending on your volume of AI-handled conversations, before tax. No per-conversation billing, no per-seat pricing, no surprise tier at the end of the month.
Free
To try Echo Support and handle your first conversations.
- 1 user1 user can reply from the inbox.
- 25 conversations / month25 conversations a month. The cap is firm: once it is reached, the widget asks the visitor for nothing and opens no new conversation until the 1st of the following month, at midnight (Montreal time). Nothing is billed for going over. Your dashboard shows where you stand.
- Human replies — AI from Essential upThe assistant is not included: conversations reach you and you answer them yourself.
- “Powered by Echo” on the widgetA mention of Echo appears at the bottom of the chat. It can be removed on the Pro and Business plans.
- 7 days of historyConversations are kept for 7 days after their last message, then deleted.
- Email supportYou write to us, a real person answers.
Essential
For small teams launching their support.
- 3 usersUp to 3 users can reply from the inbox.
- 250 AI-handled conversations / month250 conversations handled by the assistant each month; each one counts once, at its first answer. At the cap, the assistant hands each new conversation over to your team and tells the visitor so; those it has already started go on with it. Nothing more is billed. After 15 visitor messages in the same conversation, the assistant hands over as well.
- Conversations without AI: no monthly capConversations the assistant does not answer, which your team takes on, have no monthly cap. Only rate limits protect the service against abuse; they are not aimed at normal use.
- 5 knowledge base documentsUp to 5 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line on the Free and Essential plans; it can be removed on the Pro and Business plans.
- 1 month of historyConversations are kept for 1 month after their last message, then deleted.
- Email supportYou write to us, a real person answers.
Pro
For teams whose conversation volume is growing.
- 5 usersUp to 5 users can reply from the inbox.
- 1,000 AI-handled conversations / month1,000 conversations handled by the assistant each month; each one counts once, at its first answer. At the cap, the assistant hands each new conversation over to your team and tells the visitor so; those it has already started go on with it. Nothing more is billed. After 15 visitor messages in the same conversation, the assistant hands over as well.
- Conversations without AI: no monthly capConversations the assistant does not answer, which your team takes on, have no monthly cap. Only rate limits protect the service against abuse; they are not aimed at normal use.
- 20 knowledge base documentsUp to 20 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- Removable “Powered by Echo”You remove “Powered by Echo” from the chat under Widget customization. Once removed, it is gone: nothing is hidden in its place on your page.
- 3 months of historyConversations are kept for 3 months after their last message, then deleted.
- Team support
Business
For companies that handle a high volume of requests.
- 10 usersUp to 10 users can reply from the inbox.
- 3,000 AI-handled conversations / month3,000 conversations handled by the assistant each month; each one counts once, at its first answer. At the cap, the assistant hands each new conversation over to your team and tells the visitor so; those it has already started go on with it. Nothing more is billed. After 15 visitor messages in the same conversation, the assistant hands over as well.
- Conversations without AI: no monthly capConversations the assistant does not answer, which your team takes on, have no monthly cap. Only rate limits protect the service against abuse; they are not aimed at normal use.
- 100 knowledge base documentsUp to 100 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- Removable “Powered by Echo”You remove “Powered by Echo” from the chat under Widget customization. Once removed, it is gone: nothing is hidden in its place on your page.
- 1 year of historyConversations are kept for 1 year after their last message, then deleted.
- Team support
- Automation: routing, response times, macros and teamsRules that send each conversation to the right person, tracked response times, one-click canned replies, and teams. Business plan only.
Frequently asked questions about Echo Support
Further reading
- Echo Support: the factsThe company, the plans, the AI model, the hosting, and what does not exist yet.
- Each plan’s limits, in detailConversations, AI, users, documents and history, plan by plan.
- Echo Support compared with Crisp, Tidio, Intercom and ZendeskPrices read from their official pages, the billing unit, and when Echo Support is not the right answer.
- AI assistant or a simple FAQ: how to tell what your small business really needsFAQ, AI assistant or a human alone? Concrete criteria for choosing, the hidden costs of each option and the cases where AI doesn't help.
Try it on us, bottom right
The chat on this site IS Echo Support. Ask it a question: that is exactly what your customers will experience.