Free, no card
Echo Support pricing: the AI customer service chatbot
Simple, transparent pricing, with a free plan to get started. Prices in Canadian dollars (CAD), before tax.
No commitmentNo overage billing
Echo Support
Which plan fits your volume of AI-handled conversations?
One subscription, billed monthly, no commitment. Prices in CAD, before tax.
Free
To try Echo Support and handle your first conversations.
$0
/ per monthThis plan includes
- 1 user1 user can reply from the inbox.
- 25 conversations / month25 conversations a month. The cap is firm: once it is reached, the widget asks the visitor for nothing and opens no new conversation until the 1st of the following month, at midnight (Montreal time). Nothing is billed for going over. Your dashboard shows where you stand.
- Human replies — AI from Essential upThe assistant is not included: conversations reach you and you answer them yourself.
- “Powered by Echo” on the widgetA mention of Echo appears at the bottom of the chat. It can be removed on the Pro and Business plans.
- 7 days of historyConversations are kept for 7 days after their last message, then deleted.
- Email supportYou write to us, a real person answers.
Recommended
Essential
For small teams launching their support.
$19
/ per monthThis plan includes
- 3 usersUp to 3 users can reply from the inbox.
- 250 AI-handled conversations / month250 conversations handled by the assistant each month; each one counts once, at its first answer. At the cap, the assistant hands each new conversation over to your team and tells the visitor so; those it has already started go on with it. Nothing more is billed. After 15 visitor messages in the same conversation, the assistant hands over as well.
- Conversations without AI: no monthly capConversations the assistant does not answer, which your team takes on, have no monthly cap. Only rate limits protect the service against abuse; they are not aimed at normal use.
- 5 knowledge base documentsUp to 5 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line on the Free and Essential plans; it can be removed on the Pro and Business plans.
- 1 month of historyConversations are kept for 1 month after their last message, then deleted.
- Email supportYou write to us, a real person answers.
Pro
For teams whose conversation volume is growing.
$49
/ per monthThis plan includes
- 5 usersUp to 5 users can reply from the inbox.
- 1,000 AI-handled conversations / month1,000 conversations handled by the assistant each month; each one counts once, at its first answer. At the cap, the assistant hands each new conversation over to your team and tells the visitor so; those it has already started go on with it. Nothing more is billed. After 15 visitor messages in the same conversation, the assistant hands over as well.
- Conversations without AI: no monthly capConversations the assistant does not answer, which your team takes on, have no monthly cap. Only rate limits protect the service against abuse; they are not aimed at normal use.
- 20 knowledge base documentsUp to 20 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- Removable “Powered by Echo”You remove “Powered by Echo” from the chat under Widget customization. Once removed, it is gone: nothing is hidden in its place on your page.
- 3 months of historyConversations are kept for 3 months after their last message, then deleted.
- Team support
Business
For companies that handle a high volume of requests.
$99
/ per monthThis plan includes
- 10 usersUp to 10 users can reply from the inbox.
- 3,000 AI-handled conversations / month3,000 conversations handled by the assistant each month; each one counts once, at its first answer. At the cap, the assistant hands each new conversation over to your team and tells the visitor so; those it has already started go on with it. Nothing more is billed. After 15 visitor messages in the same conversation, the assistant hands over as well.
- Conversations without AI: no monthly capConversations the assistant does not answer, which your team takes on, have no monthly cap. Only rate limits protect the service against abuse; they are not aimed at normal use.
- 100 knowledge base documentsUp to 100 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- Removable “Powered by Echo”You remove “Powered by Echo” from the chat under Widget customization. Once removed, it is gone: nothing is hidden in its place on your page.
- 1 year of historyConversations are kept for 1 year after their last message, then deleted.
- Team support
- Automation: routing, response times, macros and teamsRules that send each conversation to the right person, tracked response times, one-click canned replies, and teams. Business plan only.
What's included
Echo Support, in detail
One subscription, one product, kept up to date. Its maturity is stated here, before you pay.
Echo Support Available
AI customer support, live chat, knowledge base
Free plan to start; AI assistant from $19/month
AvailableReady for daily use. The main workflows work end to end.
Compare plans
What each Echo Support plan includes.
What changes from one plan to the next?
Every ceiling, plan by plan, and the limits shared by every plan are set out in the documentation: Each plan’s limits, in detail
Frequently asked questions about pricing
No. All prices are in Canadian dollars (CAD) and shown before tax. Applicable taxes are added at billing.
Nothing is ever billed for going over. On the Free plan, the widget then asks the visitor for nothing and opens no new conversation until the 1st of the following month. On the paid plans, conversations have no monthly cap: at the cap of AI-handled conversations, the assistant hands every new conversation over to your team and tells the visitor so. Counters reset on the 1st of each month, at midnight (Montreal time). To move to a higher plan, pick it on the Billing page of your dashboard.
A conversation in which the assistant produced at least one answer. It counts only once, in the month of its first answer, even if it goes on. If the visitor writes again within 24 hours of its resolution, from the same browser, it reopens without being counted again. The “Usage & Limits” screen in your dashboard shows your counters, and an email warns you at 80% and then at 100% of your plan.
Yes, up or down, from the Billing page: the "Switch to this plan" button on the card of the plan you want. When upgrading, the prorated difference is charged right away; when downgrading, the change takes effect at the end of the period already paid, with no credit or refund. To cancel, the "Cancel subscription" button on the Billing page is enough, and cancellation takes effect at the end of the month already paid.
None. Every plan is commitment-free and can be cancelled at no cost, from the Billing page of the dashboard ("Cancel subscription" button) or by writing to contact@echo-group.ca. Cancellation takes effect at the end of the month already paid. Amounts paid are not refunded, except for a billing error on our part, which we correct, and subject to the rights the law grants you (Terms, section 8).
Not for now: every plan is billed monthly, with no commitment.
No, as long as you stay within your plan's number of users, set out in the comparison table. Beyond it, you move up to the next plan.
Ready to get started?
Create your free account and launch your support today. No credit card required.
Free, no card · No commitment · No overage billing