Free, no card
Simple, transparent pricing
Echo Support at simple prices, with a free plan to get started. Prices in Canadian dollars (CAD), before tax.
No commitmentNo overage billing
Echo Support
One product, simple plans
One subscription, billed monthly, no commitment. Prices in CAD, before tax.
Free
To try Echo Support and handle your first conversations.
$0
/ per monthThis plan includes
- 1 user1 user can reply from the inbox.
- 25 conversations / month25 conversations a month. The cap is firm: past it, new conversations stop, and nothing is billed for going over. Your dashboard shows where you stand.
- Human replies — AI from Essential upThe assistant is not included: conversations reach you and you answer them yourself.
- “Powered by Echo” on the widgetA mention of Echo appears at the bottom of the chat.
- 7 days of historyConversations are kept for 7 days after their last message, then deleted.
- Email supportYou write to us, a real person answers from Quebec.
Recommended
Essential
For small teams launching their support.
$19
/ per monthThis plan includes
- 3 usersUp to 3 users can reply from the inbox.
- 250 AI conversations / month250 conversations handled by the assistant each month. A firm cap, with no overage billing.
- 5 knowledge base documentsUp to 5 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line, on every plan.
- 1 month of historyConversations are kept for 1 month after their last message, then deleted.
- Email supportYou write to us, a real person answers from Quebec.
Pro
For teams whose conversation volume is growing.
$49
/ per monthThis plan includes
- 5 usersUp to 5 users can reply from the inbox.
- 1,000 AI conversations / month1,000 conversations handled by the assistant each month. A firm cap, with no overage billing.
- 20 knowledge base documentsUp to 20 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line, on every plan.
- 3 months of historyConversations are kept for 3 months after their last message, then deleted.
- Team support
Business
For companies that handle a high volume of requests.
$99
/ per monthThis plan includes
- 10 usersUp to 10 users can reply from the inbox.
- 3,000 AI conversations / month3,000 conversations handled by the assistant each month. A firm cap, with no overage billing.
- 100 knowledge base documentsUp to 100 uploaded documents — policies, product sheets, FAQ — that the assistant answers from.
- “Powered by Echo” on the widgetThe chat carries a “Powered by Echo” line, on every plan.
- 1 year of historyConversations are kept for 1 year after their last message, then deleted.
- Team support
- Automation: routing, response times, macros and teamsRules that send each conversation to the right person, tracked response times, one-click canned replies, and teams. Business plan only.
What's included
Echo Support, in detail
One subscription, one product, kept up to date. Its maturity is stated here, before you pay.
Echo SupportAvailable
AI customer support, live chat, knowledge base
Free plan to start; AI assistant from $19/month
AvailableReady for daily use. The main workflows work end to end.
Compare plans
What each Echo Support plan includes.
Feature comparison
Frequently asked questions
Ready to get started?
Create your free account and launch your support today. No credit card required.
Free, no card · No commitment · No overage billing