About Echo
A small company that makes one product, and publishes its prices.
Our mission
At Groupe Echo Inc., we make one product — Echo Support, the customer support of your website — and we answer you ourselves when you write to us.
We were looking for AI customer support that a small business could afford, upfront about its data, and run by people you can reach. Not finding one at a reasonable price, we built it.
The apps and the database are hosted in Beauharnois, Quebec. But to write its answers, the AI assistant sends messages to providers outside Canada, starting with OpenRouter, in the United States, which routes them to the language model. Only two providers can run it for us: DeepInfra, in the United States or Canada, or, failing that, Microsoft Azure, in the United States. Our privacy policy names each of these providers.
Our values
What guides us
Simplicity
Technology should simplify life, not complicate it. Echo Support installs in one line of code.
Trust
Your data belongs to you. We do not sell it, and our privacy policy names the providers we do business with and says which ones process your data outside Canada.
Published prices
A free plan, then paid plans by volume of AI-handled conversations, in Canadian dollars, all shown on our Pricing page. No per-conversation billing, no per-seat pricing, nothing billed for going over.
Further reading
Try it on us, bottom right
The chat on this site IS Echo Support. Ask it a question: that is exactly what your customers will experience.