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Echo SupportDocumentation

This documentation covers Echo Support, the customer support service of Groupe Echo Inc. It walks through opening an account, installing the chat widget and driving it, the AI agent and its knowledge base, the inbox, and each plan’s limits.

Install the widgetGet Started

The sections

The plan of the documentation.

Getting started

Put the widget on your site, and open your account.

The chat widget

Its look, and how to drive it from your own page’s code.

The AI agent and the knowledge base

What the agent answers on its own, and what it answers from.

The inbox

Following and answering conversations from the dashboard.

Plans and limits

What each plan contains: Free, Essential, Pro and Business.

The articles

Each article has its own page. The summary says what is in it.