Echo Support Documentation

The tag to paste, the attributes it accepts, and what to check afterwards.

Opening an Echo account, and where to find your organization id.

The menu groups, the screens in each, and who sees them.

The panel’s text, colour, language and icon, set from the dashboard.

Open, close or reload the widget from your own site’s code.

The documents the agent reads to answer, and how many your plan allows.

Escalating a conversation to your team.

What a connector brings to the assistant, the ones that exist and the ones to come.

Install by invitation, connect, enable the widget, and what the assistant does with your orders.

Taking over a live conversation, writing, then marking it resolved.

Conversations, AI, users, documents and history, plan by plan.