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Small business

2 articles on this topic: small business.

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Knowledge base

AI assistant knowledge base: how to prepare your documents so it gives your customers the right answers

An AI assistant only knows what your documents teach it. Returns, hours, warranties: what to include, how to write it so it's clearly understood, the traps to avoid, a way to test before going live and the habits that keep the knowledge base up to date.

AI assistant

AI assistant or a simple FAQ: how to tell what your small business really needs

Before installing an AI assistant, look at the questions your customers actually ask. Concrete criteria, a comparison table, hidden costs and four situations where an AI assistant isn't the right choice.