Name: Echo Support
Author: Echo

Question 1

How do I add an AI chatbot to my website?

Accepted Answer

With Echo Support, simply copy a single line of code (script) into your website. The chat widget appears automatically and responds to your visitors 24/7 using artificial intelligence.

Question 2

Is Echo Support a good free alternative to Intercom?

Accepted Answer

Yes, Echo Support offers a free plan with live chat, AI chatbot, knowledge base and customizable widget. It is a complete alternative to Intercom, Zendesk and Crisp; paid plans start at $39 CAD per month, before tax.

Question 3

Does the AI chatbot respond in multiple languages?

Accepted Answer

Echo Support natively supports 10 languages including French, English, Spanish, German and more. The AI automatically detects the visitor's language and responds accordingly.

Question 4

Can I combine an AI chatbot with human agents?

Accepted Answer

Yes, Echo Support works in hybrid mode. The AI handles frequently asked questions automatically and escalates complex conversations to your human agents with full context.

Question 5

How does AI customer support work?

Accepted Answer

Echo Support's AI uses your knowledge base to answer questions. It can also write internal notes, apply tags, resolve conversations and escalate to a human when necessary.

Question 6

What is the best free customer support software?

Accepted Answer

Echo Support is a free customer support software that includes an AI chatbot, live chat widget, team management, analytics and knowledge base. The Free plan allows up to 50 conversations per month.